Terms and conditions

Paradigms is a two-day brand summit packed with interactive activities, inspiring keynotes, and global experts, organized by Frontify ("Event"). 

These Terms and Conditions (“Terms”) govern the relationship between Frontify (“We”, “us”, “our”) and any person (“You” or “Attendee”) who registers for and attends the Event. By completing the online registration form and purchasing your Event tickets, You confirm to have read and understood these Terms and agree to be bound by the same without modifications. 

We reserve the right to amend these Terms at any time for any reason and post the updated version on our website https://paradigms.io/ (“Site”). The new Terms become effective as soon as they are available on the Site, so If You register for and attend the Event after any such modification, you agree to be bound by the new Terms.  

From time to time, these Terms may refer to a dedicated FAQ section on the Site, accessible here, which We have prepared to answer more practical questions about the Event.


1. Registration & participation 

To register for the Event, You need to click on the “apply for a spot” button available on the Site and fill out a preliminary registration form. Once your request has been approved, You’ll receive a confirmation email to finalize your reservation and purchase your Event tickets. You will be directed to complete the purchase on the Eventbrite ticketing website, where You will need to click on “Get Tickets” and fill in the registration form, including accepting these Terms by using the appropriate opt-in button.

You can reserve a spot for multiple Attendees; each Attendee will receive a confirmation email requiring them to complete individual registration forms.  

The deadline for registration is indicated in the FAQ section on the Site accessible here. Those who register before the specified deadline can benefit from an “early bird discount" which expires by the end of May. We encourage You to register as soon as possible to secure your spot and take advantage of this discount.


2. Fees and payment

As part of the registration process, We require payment of a registration fee (“Registration Fee”). The Registration Fee covers access for the duration of the Event to all sessions, materials, meals, and any networking events included in the Event program.

We accept payment only via credit card, debit card, and bank transfer. If You require an invoice or any other particular form of payment, You shall email us using the contact details provided in section 13 below. 

Subject to section 4(b), all fees are non-refundable. 


3. Changes to the Event

We reserve the right to make changes to the Event program, including but not limited to the dates and times of the Event, speakers, topics, and venue. In case of any such modification, We will make reasonable efforts to inform You at least one week before the Event date by posting them on the Site.

Frontify will not be responsible for any loss or damage due to such changes. 


4. Cancellation and refund

(a) Cancellation by Frontify:

We reserve the right to cancel or reschedule the Event due to unforeseeable circumstances, in which case We will notify You as soon as reasonably possible through our main channels.  

If We cancel the Event, You’ll be granted a credit of the same value as the fees paid, to attend the next Event. However, should the next Event not take place for any reason, You’ll receive reimbursement of the same value. If we postpone the Event, You have the right to i) cancel your registration in accordance with these Terms; ii) request a credit of the same value to attend the next Event; or iii) transfer your reservation to another participant. 

Our responsibility to You, as a result of the cancellation or postponement of the Event, shall be limited to the fees that You have paid us for attending the Event. We shall not be responsible nor liable for any other costs and/or expenses You may incur due to such cancellation and/or postponement.  

(b) Cancellation by You:
If You intend to cancel your participation in the Event, You will need to follow the instructions in this section and notify us using the contact details provided in section 17. 

If You give us notice of cancellation no later than eleven (11) days prior to the date of the Event, including in case of postponement of the Event by Frontify, You’ll be entitled to a refund of the entire Event fee, less a 10% administration charge (or such other charge as shall be specified in the information provided to You upon registration for the Event).

If You cancel your participation after the date mentioned above or do not attend the Event, You will not be entitled to any refund. We do not accept verbal cancellations.


5. Photography and Videography

During the Event, We and/or our independent contractors may record, film, or photograph the Event activities (“Recordings”). By registering and participating in the Event, You understand and consent to appear in one or more Recordings individually or as part of the crowd of participants, and that any Recordings in which You appear might be used by Frontify in accordance with the terms below.

You agree to grant Frontify and its Affiliates an irrevocable, non-exclusive, perpetual, worldwide, royalty-free right and license to collect, use, reproduce, modify, and distribute all or any part of the Recordings for our promotional purposes, including posting on our social media channels, websites, and print material, without requiring any further approval or any payment to You.

If You are uncomfortable with such usage of your image or voice, We encourage You to notify a staff member during the Event. While We will use reasonable efforts to accommodate such requests, You acknowledge and agree that due to organizational reasons of the Event Frontify cannot guarantee removal from any and all Recordings and declines any responsibility and liability arising from such usage.

During the Event, You may also take part in certain side activities that may involve capturing your image and voice individually, in videos and/or photos, for purposes that go beyond the above-mentioned use of Recordings. In such a case, We will give You all the relevant information about how We intend to use such material and ask for your express consent to participate in such initiatives.


6. Involvement of third parties 

You acknowledge that Frontify may engage third-party sub-contractors for the purposes of meeting its contractual obligations for the services performed and offered to You during the Event (“Third Party”), including but not limited to the organization of the Event, the Recordings, the offering of food & beverage, and the participation of external sponsors to the Event (the latter defined as “Event Sponsors”). Frontify shall be liable for its sub-contractors conduct as far as legally permissible, but only to the extent that Frontify would be liable for its own conduct in accordance with these Terms. Frontify makes no representation or warranty in relation to the results of the services offered by any Third Party and any Event Sponsors and their conduct toward You during the Event.


7. Privacy

We care about the privacy and security of your personal data. Therefore, We ensure that any processing of your personal data is performed according to the applicable data privacy laws and the Frontify Privacy Policy. 

When registering for the Event, You’ll be required to confirm to have read and understood our privacy policy available here, and that You agree to your personal data being processed in accordance with its terms. 

We may share your contact information, as well as your company details, with our Event Sponsors; however, You may inform us at any time if you wish to opt out of sharing such personal information and/or receiving communications from our Event Sponsors. 


8. Intellectual Property & feedback

By registering for the Event, You agree that the copyright and all other intellectual property rights in and to all the documentation shared with You during the Event, including but not limited to reports, summaries, notes, promotional and marketing materials (“Event Materials”) and to the name and logo, or other marks of Frontify, including the trademark Paradigms, (“Frontify Marks”) belong exclusively to Frontify or its Event Sponsors, as applicable.

Frontify grants You the worldwide, non-exclusive, non-perpetual, non-transferable, and royalty-free right to use the Event Materials solely for your personal use and benefit, not for resale, distribution, or other commercial purposes.

Any request for permission to republish, reprint, or use the Event Materials or Frontify Marks for any other purpose must be emailed to the contact provided in section 17. Following such a request, We may decide, in our sole discretion, to grant a license to third parties, for the use of such materials.

You might exclusively use the Frontify Marks and the Event Materials in social media publications (e.g. LinkedIn or Instagram posts) without infringing the intellectual property rights of any third party and You shall abstain from publishing any social media publications containing Frontify Marks and/or Event Materials that might be reasonably perceived by the public as unlawful (including the infringement of third parties intellectual property rights), racist, hostile, violent, discriminatory (including relating to race, religion, sex, sexual orientation, age, disability, ancestry or national origin), harmful, harassing, defamatory, vulgar, obscene or otherwise objectionable.

Frontify may at any time require You to delete any reference to the Event, the Frontify Marks, or the Event Materials, and You shall immediately comply with such requests.

If You send us any question, comment, suggestion, idea, feedback, or other information about the Event (“Feedback”), You agree to assign to us all intellectual property rights in and to such Feedback and that We shall own such Feedback and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to You. 


9. Conduct

You are aware that participation in the Event requires each Attendee to behave politely and respectfully with others and with us, in compliance with the basic rules of conduct below and any other behavioral standards and guidelines communicated by our staff during the Event. Any disruptive behavior that interferes with the enjoyment of others may result in a material breach of these Terms and cause your immediate removal from the Event premises. Therefore, We expect You to follow these basic rules:

  1. To attend the Event, all Attendees must show a copy of their registration confirmation email and a valid identification document for check-in purposes. Attendees found wearing falsified Event passes and/or sharing or swapping Event passes will be required to leave the Event immediately.

  2. The dress code is business casual. However, We want our guests to be comfortable, so We encourage You to dress appropriately for the local weather, as needed.

  3. During the Event, alcohol will be served. You must consume alcohol responsibly, and any excessive or disruptive behavior will not be tolerated. Frontify reserves the right to refuse service to any Attendee deemed intoxicated or misbehaving.

  4. Smoking is strictly prohibited inside all Event buildings. Designated smoking areas will be provided outside the venue where possible. Attendees are expected to adhere to local smoking regulations and dispose of cigarette butts responsibly.

  5. Attendees are responsible for their health and safety during the Event. Compliance with any health and safety protocols or regulations communicated by our Event staff is mandatory.

  6. You are required to keep your personal belongings (including your computer and/or other devices) with You at all times, and We decline any liability for damage to or loss of personal belongings. We do not accept any liability for any loss (including, without limitation, theft) occasioned on the Event premises.


10. Notifications and special requirements

One month before the scheduled Event date, all Attendees will receive an email including all relevant information and a survey to disclose any dietaries or accessibility needs. A further email will be sent out one week before the Event, and a welcome email the night prior to the Event with all relevant timings.


11. Warranty

Event Materials shared or distributed at or in connection with the Event are intended for information purposes only and should not be relied upon by You or others. We and our related partners do not provide any guarantees, conditions, or warranties that the Event Materials are complete or accurate and do not accept any responsibility or liability for reliance by Attendees or any person on any aspect of the Event and/or any information provided at the Event.


12. Liability

FRONTIFY, ITS AFFILIATES, AND ORGANIZERS ARE NOT LIABLE FOR ANY LOSS OR DAMAGE INCURRED BY ATTENDEES WHILE TRAVELING TO OR FROM THE EVENT. YOU AGREE THAT YOUR TRAVEL TO AND ATTENDANCE AT AN EVENT IS AT YOUR OWN RISK AND RESPONSIBILITY.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, WE SHALL NOT (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STATUTORY DUTY OR OTHERWISE) BE LIABLE TO YOU UNDER THIS AGREEMENT FOR CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES (INCLUDING INDIRECT LOSS OF PROFIT AND INDIRECT LOSS OF REVENUE).

NOTHING IN THIS AGREEMENT IS INTENDED TO LIMIT OR EXCLUDE OUR LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE AND WILFUL MISCONDUCT AND (B) FRAUD OR FRAUDULENT MISREPRESENTATION. ‍SUBJECT TO THE CLAUSES ABOVE, OUR MAXIMUM AGGREGATE LIABILITY TO YOU UNDER THIS AGREEMENT (WHETHER ARISING IN CONTRACT, TORT, NEGLIGENCE, STATUTORY DUTY OR OTHERWISE) SHALL NOT EXCEED THE EVENT FEES YOU PAID TO US.

YOU ACKNOWLEDGE AND AGREE THAT ANY THOUGHTS SHARED BY SPEAKERS AT OR IN CONNECTION WITH THE EVENT ARE THEIR OWN, AND WE DO NOT ACCEPT ANY RESPONSIBILITY OR LIABILITY FOR ANY ADVICE GIVEN OR VIEWS EXPRESSED DURING OR IN CONNECTION WITH THE EVENT.


13. Indemnification

You shall fully indemnify, defend, and hold harmless Frontify, our Event Sponsors, affiliates, and third-party service providers, against all losses, actions, costs (including legal fees and disbursements on a solicitor/client basis), claims, demands, fines, damages and liabilities, of whatever nature, incurred or suffered by or made against us, whether or not foreseeable, arising directly or indirectly, wholly or in part, out of or in connection with any breach of these Terms by You.


14. Force Majeure

Frontify, our Event Sponsors, affiliates, and third-party service providers shall not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunication failures, earthquake, storms, or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.


15. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Switzerland and the courts of St Gallen shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.


16. Assignment

We may, without your consent, assign, sub-contract, or transfer any and all of our rights and obligations under these Terms to any third parties, in whole or in part, including to any affiliates.

You may not assign, sub-license, or otherwise transfer any of your rights under these Terms without our prior written consent.


17. Contact Information

For any inquiries or concerns regarding these Terms, the Event, and for cancellation and refund requests please contact rebecca.harmer@frontify.com.